Shipping policy
Last updated: October 28, 2026
This policy explains where we ship from, where we deliver, what shipping costs and how long delivery takes for orders placed on sci-lighting.com.
At a glance
- Ships from: our fulfillment partner's warehouse in Dongguan, Guangdong, China.
- Delivers to: the 48 contiguous United States and Washington, D.C.
- Cost: free standard shipping on orders of $99 or more, and a flat $9.99 on orders under $99.
- Processing time: 1 to 3 business days.
- Transit time: 6 to 15 business days.
- Total delivery time: 7 to 18 business days from your order.
- Import duties: none to pay on delivery.
1. Where your order ships from
SCI Lighting does not keep products in a US warehouse. When you place an order, our fulfillment partner prepares it and ships it to you from its warehouse in Dongguan, Guangdong Province, China. Your package travels internationally before it reaches you, so delivery takes longer than from a store with local stock. The times below include this.
2. Processing time
Processing means confirming your payment, preparing your order and handing it to the carrier.
- Processing takes 1 to 3 business days.
- Orders placed before 12:00 PM Eastern Time (ET) on a business day start processing the same day. Orders placed after 12:00 PM ET, on a weekend or on a US federal holiday start processing the next business day.
- Business days are Monday to Friday, excluding US federal holidays.
- When your order ships, we email you a shipping confirmation with your tracking number.
3. Shipping costs
| Order subtotal | Standard shipping |
|---|---|
| $99.00 or more | Free |
| Under $99.00 | $9.99 flat fee |
The subtotal is the value of the items in your cart after discounts and before tax and shipping. There is no minimum order amount. The shipping fee is shown at checkout before you pay. We do not add handling or other fees.
4. Delivery times
| Stage | Time |
|---|---|
| Processing | 1–3 business days |
| Transit to your address | 6–15 business days |
| Total | 7–18 business days |
The delivery date shown on our product pages uses these same figures. They are estimates, not guarantees. Orders with several items may arrive in more than one package, on different dates.
5. Where we deliver
We deliver to street addresses in the 48 contiguous United States and Washington, D.C. We cannot deliver to:
- Alaska and Hawaii
- US territories, such as Puerto Rico, Guam and the US Virgin Islands
- APO, FPO and DPO military addresses
- P.O. Boxes
- Addresses outside the United States
6. Carriers and tracking
Your package travels with an international carrier and is then delivered by a local carrier, such as USPS, UPS or FedEx. The carrier is named in your shipping confirmation email.
- The first tracking update can take up to 3 business days after dispatch to appear.
- Tracking may pause for a few days while the package clears customs or changes carriers. This is normal.
- If you did not receive a tracking email, check your spam folder, then contact us.
7. Customs, duties and taxes
We pay any import duties and customs fees. You will not be asked to pay anything when your package arrives. Sales tax, where it applies, is calculated at checkout based on your delivery address.
8. Delays, lost or damaged packages
If we learn that your order will arrive later than estimated, we email you. Until your order ships, you can cancel it for a full refund.
| Situation | When to contact us | What we do |
|---|---|---|
| Marked delivered, but not received | Within 7 days of the delivery date in tracking | We check with the carrier, then send a replacement or a full refund including shipping |
| No tracking update for 7 consecutive days, or not delivered 10 business days after the latest estimated date | Within 60 days after the latest estimated delivery date | Replacement or full refund including shipping |
| Arrived damaged, incorrect or incomplete | Within 7 days of delivery, with photos | Replacement, missing item, or full refund including shipping. See our Refund Policy |
9. Wrong or undeliverable addresses
Please check your address before paying. We can correct it only before your order ships. If a package comes back because the address was wrong or incomplete, or because it was not collected, we will contact you. We can reship it once you confirm a valid address, and we will tell you the cost first. If you prefer, we will refund the order minus the original shipping fee and the cost of the failed delivery.
10. Contact
SCI Lighting Customer Support
Email: support@sci-lighting.com
Phone: +1 (307) 448-8808
Hours: Monday to Friday, 9:00 AM to 7:00 PM Eastern Time (ET)
Typical response time: within 24 hours on business days
AETERNUM ECOM LLC
30 N Gould St, Ste N, Sheridan, WY 82801, United States
(registered business and mailing address)